Westover Auto Salvage Warranty

30 Day Return Policy  

ALL Westover Auto Salvage ROE parts, in stock, ordered and or brokered, may be returned for any reason within 30 days or less from the point of sale, provided the following requirements are met. ALL Parts being returned MUST be in sold to condition, complete with its parts, and with Westover Auto Salvage's unique markings and or stamp markings, such as but not limited to; WAS, Designated Stock #, Purchase Order #, W.A.S, 0136 and or NE18. ALL Parts to be returned must be present with receipt of proof of purchase. NO Returns on designated before the sale, Select body cuts, and or special orders. NO Returns on ROE cut out / heat out Glass unless specified and agreed upon by management and the buyer in written form on the invoice, and prior to the sale. Parts Sold "as is" are non-returnable. Parts that are ordered wrong, and or incorrectly by the customer, may be subject to a 20% restocking fee. All Parts that meet these requirements will be able to be returned for credit, exchange, and or refund of the original sales price. Please confirm and speak to your salesperson about your orders return policy at the point of sale to make sure you are covered. We are just as happy to give back your money as we are to earn it. Our priority is to quality assurance and customer satisfaction. We want to connect you with the correct & quality parts you need!


ROE Sheet Metal Parts 

ALL ROE sheet metal parts are sold with a limited warranty against Rust and Corrosion for a 1 Year Period from the date of purchase. This warranty upholds that the present condition in which these ROE Sheet Metal parts are inventoried as & sold under, guarantees that the part will hold up against the deterrents stated above for one year. Westover Auto Salvage does not warranty or insure the ROE Sheet Metals under the conditions of improper repair, improper installation, customer driving habits or faults or accidents, or other external threats, besides the ones listed above, that may compromise the condition of the parts sold. In the event that Rust or Corrosion has affected the parts significantly enough so they will not pass inspection or are rendered unusable by the customer, then the parts may be warranted through credit, exchange or refund of the original sales price. Prior notice to these conditions starting to occur can help us procure replacements or provide a clear direction forward for the situation. 

ROE Mechanical Parts 

ALL ROE Mechanical Parts sold in stock, ordered, and or brokered in, will include a 6 Month Warranty on the parts only. Limited and Extended Warranty for designated ROE parts are stated below, in which case would supersede the standard 6 Month Warranty on all ROE Mechanical Parts. If a part is brokered, the warranty plan maybe dictated by the sources own warranty and may supersede Westover's 6 Month Warranty Policy. If this to come about, this will be made known and will have to be up to the customer to agree or disagree. NO part will be brokered without an accord of what the warranty and return policy will be for that brokered part.  

ROE Mechanical Parts Extended Warranty 

Extended Warranties for up to a 1 Year Period are available on Select ROE Mechanical Parts, for an additional purchase. These Warranties will be available in a written agreement between Westover Auto Salvage and its customer. The then written warranty will include and cover mileage, warranty period of time, conditions & terms, along with guidelines for proper installation and maintenance protocol as well as return or defective conditions. Extended Warranties are ROE Mechanical Part exclusive and have many variables and considerations that go into each unique Extended Warranty. There are no blanket or pre designated terms of the Extended Warranties, only that they are ROE Mechanical Part specific. Any Extended Warranties will be thoroughly expressed and communicated before the customer may decide to purchase said warranty. 

ROE ENGINE & TRANSMISSION PART WARRANTY


ALL ROE Engines & Transmissions in stock, ordered, and or brokered, are all sold with Westover Auto Salvage ROE Engine & Transmission Mechanical Part Warranty. This warranty guarantees the part for the standard 6 Month Warranty period. For an additional purchase, an extended, and or limited warranty may be obtained in the place of the standard issued warranty. The ROE Engine & Transmission Part Warranty is as follows. The ROE Engine & Transmission Part Warranty is valid from the date of purchase, until but not exceeding 6 months from the date. Select Engines or Transmissions that have been taken apart or tampered with, Without your salesperson's written or verbal permission, voids all warranty. Westover recommends to contact them in the event that further disassembly is required beyond the normal policy of how to reseal, re-gasket or swapping parts before installation. Westover Auto Salvage is not responsible under this warranty for improper handling or improper installation of our ROE Part. Westover Auto Salvage is not responsible for Faulty, defective, and or insufficient customer vehicle components of the customer's vehicle, that may alter the condition, functionality, performance, operation and or communication of the ROE engine or transmission. Westover Auto Salvage is also not responsible for misdiagnosis of the customers engine or transmission. 


Westover Auto Salvage offers the above ROE E & T Part Warranty guaranteeing the following items and parameters. Westover Auto sells Engines as complete tested engine blocks, internals with cylinder heads and the attached parts integral to running just the Engine. All unbolt accessories will be removed prior to the engine's availability to complete the sale unless requested otherwise. Parts may be left on for the benefit of the customer or to make the dismantling more efficient. Standard Procedure states the ROE Engine will be sold and come with the following parts, unless otherwise stated by your salesman; oil pan, block, all internal components untouched, intake and exhaust manifolds (unless exhaust manifold is a part of the catalytic converter) throttle body/carburetor, valve cover, fuel rail w/ injectors, coils/coil pack(s), timing cover and timing belt/chain untouched, water pump, all cylinder head (s) and their internal components untouched. All bolt on accessories such as but not limited to; alternators, power steering pumps, ac compressors, air pumps, control modules & starters are sold separately and do not come with the Engine. However any part can be requested to be left on or included with the sale. The price difference from accommodating this request will then lie up to the salesperson discretion. Any unbolt or unplug part not listed above may or may not come with the engine, this includes but is not limited to engine wiring harness(es), control modules, air pump, fuel pumps, air cleaner, bracketry, tensioners & pulleys, flywheels, and other mounts or belts or hardware. Again upon request certain items may be left on or included with the sale of the engine. 


The ROE Engine as an operating assembly is under warranty under this policy, however certain unbolt components are not covered under this warranty but may be purchased in addition to, or in replacement of, or may be credited, exchanged, or given refund for. This decision lies solely with the salesman for the following items not covered by the ROE E & T Part Warranty. An Engine's throttle body/carburetor, valve cover(s), water pump, fuel injectors, fuel rail, coil(s), coil pack(s), and certain timing covers. In the event that any of these parts that come standard with the engine, are knowingly before the point of sale or dismantling, are missing, defective, corroded, damaged or not useable, this conditions will be communicated. The salesman and or the customer must make known this observation before the engine leaves our facility so communication can be made, and if necessary any adjustment to the condition, terms, price and warranty shall be made. We do not sell junk nor or we a junkyard. We want to get your vehicle running smoothly as quick as possible. By setting expectations, and through transparency, honest and customer service, together we can make this experience stress free for all parties.


The ROE Engine sold must have Westover Auto Salvage markings on it before it leaves the facility. Along with proof of ownership, the ROE Engine will need to be in its original condition, or has been approved by the salesman, for further but not limited to work, repair, diagnosis or investigation, and must have all Westover Auto Salvage markings as stated in the standard 6 Month Warranty guidelines. The ROE part will need to have all the parts it came with that are original to the part and must be complete or communicated condition must be approved by a Westover Salesperson in the event that the "further" was needed to take place. The ROE Engine Block where the Transmission Bellhousing bolts up must be stamped to return, and to return to comply with all warranties. 


ROE Engines & Transmissions sold must be installed by a state licensed repair facility. All ROE Engines and Transmissions sold, in order to validate and comply with this warranty, must also follow the stated Use & Install guidelines on the warranty tags, that may have been missed in this written warranty policy. At any time this policy conflicts with what is stated on the tag, it is the customers responsibility to bring forth this discrepancy and President Paul Bachand will resolve this matter to the best of his ability to honor the customer best interests. 


ALL Fluids, Gaskets and Filters Must be changed prior to installation to satisfy the warranty. Westover Auto Salvage recommends unless otherwise noted or warranted, the customer changes the timing belt/chain, water pump, and spark plugs, plug wires, coil(s), coil pack(s), fuel injectors and any seals and gaskets before installation. We recommend but do not require the customer to change head gaskets for the engine warranty covers their working condition while tested. Westover Auto Salvage also recommend using all the customers wiring harnesses for the sold Engine may or may not come with the correct or functional harness. Proof of routine maintenance and proper installation must be presented in the event of a warranty claim. 


ROE Transmissions must be marked with all proper Westover Auto Salvage markings as stated in the standard

 6 Month Warranty before leaving the facility. The ROE Transmission must also be stamped on the bellhousing prior to leaving, and along with the other approved Westover Auto Salvage markings, must be present and unaltered in the event it is to be returned. 


All ROE Transmissions covered under the ROE E & T Part Warranty guarantee the part for 6 months from the date of sale, but not longer than 6 months from it. Extended and Limited Warranties for ROE Transmissions can be purchased at an additional cost. The standard parts to come with the ROE Transmission when sold are as follows; Transmission with all its internals untouched, transmission pan, dipstick & tube, torque converter, torque converter bracket to secure torque converter, and neutral safety switch. ROE Transmission Control Modules are sold separately and come separate from the transmission unless stated and or agreed upon prior to the sale. Items or Parts that may not come with the transmission may include but limited to; external wiring harness, mounts, bracketry, transmission lines and or hoses, clutch, axle shafts, shift cable and or shift cable components. These parts may be requested in the sale of the part, and may be included in the cost or for additional cost, but are not guaranteed, nor are they covered under the ROE E & T Part Warranty. If there are parts that are integral to the transmission such as a Nissan CVT transmission's Control Module, the customer must make this known at the point of the sale so that expectations are met and they are getting the complete and correct parts they need.


ROE E & T Part Warranty includes the following parts and items on the Roe Transmission under this warranty. The Transmission and its internal components, the control module if it is sold with it externally, the internal control module, the torque converter. All Fluids, Seals, Gaskets and Filters are required to be changed prior to installation of ROE Transmission in order to satisfy the warranty. Proper fluid changing, filter(s) replacement, and seal and gasket installation is also required to satisfy this warranty. This also includes the use of the Factory Recommend Fluids, Filters, Gaskets and Seals.


Westover Auto Salvage notes that any discrepancy, defect or possible issue should be communicated before the ROE transmission is installed.  Westover is not responsible for after the fact issues that have been required to be communicated before using a used ROE Part. Customer or Customer's licensed mechanic is responsible for following the Installation / Warranty Tag and guidelines. Improper Installation or Mishandling of the ROE Part voids any warranty.


Other Terms & Conditions


Parts may only be used for private use unless otherwise stated on the customer invoice. Misused, abused, and other unauthorized modifications & repairs of a vehicle or parts, that directly affect the health & performance, functionality, and proper operation, of a vehicle or its parts & specifically the ROE parts sold, voids ALL warranties. All ROE Parts that are Sold "As Is", will not be covered by any warranty. Any circumstance other than normal use of a vehicle, such as but limited to; any insurance claim, accident, fire, theft, flood and or repossession or financial dispute, voids all warranties. Parts must be returned to Westover Auto Salvage, at the customers expense for any warranty unless stated prior to sale. If a part has been delivered or shipped, the travel cost will be up to both parties to coordinate covering the expense or handling. A Warranty is non-transferrable. No warranty will be honored unless the ROE part has been paid in full including taxes & shipping fees, and or the customer is in good financial standing with Westover Auto Salvage in terms of but not limited to outstanding past due invoices and or significant accounts receivable and or issues. Customer agrees to cover all costs associated with the collection of funds for unpaid invoices including legal fees, court fees, and interest. Any Customer whose funds do not clear at the time of purchase, for any reason voids all warranties, until the customer can make good on payment in full. The Warranty will however remain the original date of sale if the part has already been pulled from the inventory. Customers in bad standing (overdue on their account, account has been closed, etc) will have no right to any warranty, on any invoice, or any part, for any reason, unless otherwise stated by President Paul Bachand.


All invoices must be signed by the purchaser at the point of sale or delivery, for the warranty to become valid. This signature of the invoice states the customer has received the ROE Part, in the advertised and communicated condition and price, and that there are no surprises upon receiving the ROE Part. Furthermore this signature holds the weight that the customer has made a visual inspection of the ROE part and the invoice, and has communicated any observations, or discrepancies to Westover Auto Salvage, especially ones that may affect the sale, warranty, functionality, useability, operation and or performance of the ROE Part. Refunds may be in the form of a company check, credit card , cash, or Paypal or Venmo, but is dependent on the method of payment at the time of the sale and is at the discretion of the company to refund the customer accordingly. Parts not listed above are not covered by any warranty. No Refunds or Exchanges will be given until customer's funds have cleared our bank. A $15 Bank Fee will be charged on all returned checks, unless our bank otherwise states. 


***Disclaimer*** 


Westover Auto Salvage makes no representation, no warranty expressed and or implied, as to the safety or fit of any and all ROE Auto Parts. The Purchaser acknowledges ROE parts may have been changed, replaced, altered, or failed without our knowledge. Purchaser assumes all risk or damage to vehicle or person including injury or death which may result from the installation, proper & improper, of any ROE Part. 


WESTOVER AUTO SALVAGE RECALL POLICY 



Westover Auto Salvage does not sell Recycled Original Equipment (ROE) auto parts that have safety recalls issued by an Original Equipment Manufacturer (OEM) for re-use or repair of another vehicle. Safety recall parts are only sold to factory authorized collectors assuring a documented OEM approved destruction. Recalled parts may also be sold for litigation purposes. 


Westover Auto Salvage conducts a VIN check for safety system recalls when the vehicle is inventoried. If recalled safety items are found, the recalled part is not entered in inventory for sale or is assigned a recall code and/or is struck as not saleable for reason of recall in the inventory management system. Recalled parts are removed (or destroyed) from the vehicle and processed for scrap or bounty collection. 


Safety parts known to have recalls such as airbags are also VIN checked for recall at point-of-sale. If a recall exists, then the part is struck as not saleable in the inventory system and processed for scrap or factory authorized collection methods ensuring documented OEM approved destruction techniques. Deployed airbags do not need to be removed to be checked in using the factory authorized collectors. The point-of-sale recall check must be made at the government website https://vinrcl.safercar.gov/vin/ https://www.nhtsa.gov/recalls 


Westover Auto Salvage enters each ROE part into the Inventory Management System with a unique ID that provides traceability for the source and sales destination. Parts, including brokered parts, are listed on invoices with the source VIN. Upon direct notification from the manufacturer, this Gold Seal certified facility processes recalled parts by correlating the manufacturers recall by VIN to the facility’s stock number. All unsold parts are struck from inventory and removed from online listings & inventory. Upon direct notification from the manufacturer, recalled parts that were sold are flagged for a notification letter to the buyer, as identified by stock number in the sales record. The recall notification letter sent to the customer will be mailed with a delivery confirmation receipt. Delivery receipts will be logged. If a notification letter is returned as undeliverable, an attempt to call the customer at the phone number from the invoice and/or account will be made. This call will be logged. Customer reimbursement and parts replacement will follow the guidelines provided by the vendor for the recalled parts. 


Westover Auto Salvage has documentation, within the past three years of DOT certification training for hazardous materials and dangerous goods shipping for all employees associated with the shipping of airbags, seatbelt pretensioners and hybrid batteries. Even facilities that do not sell airbag or other designated dangerous goods to retail customers must be HazMat certified to ship these parts to recyclers, remanufacturers, and factory authorized collectors.